Victoria animal hospital

Location Details

Blue Cross Victoria animal hospital treats thousands of pets every year, with treatments ranging from routine neutering to complex operations. The hospital is thought to be the oldest of its kind in the world. It opened in 1906 and has never closed its doors to needy animals since. It was the headquarters of Blue Cross for many years. In 2001 it was rebuilt and has state-of-the-art veterinary facilities.

Register at Victoria animal hospital

Covid-19 safety measures

Due to Covid-19, we are open by appointment only and you must call before visiting. Please be patient as we have a large number of calls, but your call will be answered. We will only ask you to come to our animal hospital if necessary. Otherwise, we’ll do our best to help over the phone.

Bringing your pet to our animal hospitals

If our team asks you to bring your pet to the hospital, you must follow the procedures we have put in place under social distancing to keep yourself and our team safe:

  • Do not come to the hospital if you – or if anyone you live with or are part of a social bubble with – have tested positive for Covid-19, have a high temperature, a new continuous cough or a loss or change to your sense of smell or taste, or you have been asked to self-isolate
  • One person will be allowed to come into the consultation room with your pet. Anyone else will be asked to wait outside. Please bring the minimum number of people and social distance while waiting outside. If you have a disability and need someone to help you, please tell our team when you call us; we will do our best to help individuals based on their needs.
  • Please bring a face mask to wear unless you are exempt
  • Wash your hands or use hand sanitiser as soon as you can after you have collected your pet

Is my pet eligible for treatment?

You can register your pet at one of our animal hospitals for free of charge or reduced cost veterinary treatment if you:

  • receive certain means-tested benefits
  • live within one of our catchment areas
  • pay a registration fee of £10 every year for each registered pet

If you are already registered at one of our animal hospitals, find out more about recent vet care changes.

Free of charge vet care

Your pet will be eligible for free of charge veterinary treatment in most cases (we will ask for a voluntary donation) if you live within our catchment area and receive any of the following benefits:

  • Universal credit where there has not been a reduction in payment due to work or other income such as savings
  • Income support
  • Jobseeker’s allowance (income-based)
  • Employment and support allowance (income-related)
  • Pension credit

Reduced cost vet care

You are eligible for reduced cost vet care, where you are asked to pay towards your pet's treatment, if you live within our catchment area and receive any of the following means-tested benefits:

  • Universal credit (if not maximum award)
  • Working tax credit
  • Child tax credit
  • Housing benefit with no other benefit
  • Council tax reduction with no other benefit

You will need to pay a reduced cost towards your pet’s treatment. Our reduced cost vet care is around 30 per cent lower than private vet practice fees.

The catchment area for Victoria animal hospital: 




All E- postcodes

South East

All SE- postcodes

South West

SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW16, SW17, SW18, SW19, SW20


W1, W2, W4, W6, W8, W11, W12, W14, WC1, WC2

Other parts of London

CR4, SM4, KT3

Different postcode restrictions apply to our Ambulance Schemes.

Try and use your nearest animal hospital but, subject to the availability of appointments, you can choose which animal hospital to visit. If your usual animal hospital cannot offer a convenient appointment you can contact another hospital for an appointment.

Clients who were registered at one of our mobile clinics can also use our animal hospitals for appointments. Do not forget to double check where you have booked your appointment before visiting or collecting a prescription!

How many pets can I register?

There is no limit to the number of pets you can register, but you must complete a registration form for each pet. If you are eligible for free of charge vet care, you will only receive free treatment for two pets. You will have to pay towards treatment for any other pets registered.

Out of hours emergency service

If you are not registered at a Blue Cross animal hospital, please call your usual vet practice before contacting us.

If your pet is ill and needs to be seen urgently, please call us on 0300 777 1890 and hold until the message has finished to speak to one of the team. 

All pet owners will need to pay an out of hours fee of £50 from 4 May 2021 if seen at one of our animal hospitals.

What if I have not yet registered but my pet needs treatment?

Please contact us to check that you are eligible and to book an appointment before visiting. 

You will need to bring proof of your benefit, along with photo ID. If you do not have photo ID, you can bring a utility bill (gas, electricity or water) with your name and address on it.

We will also need to see a benefit award letter issued within the last 12 months. If the letter is more than six months old, award letters for jobseeker's allowance, employment and support allowance, working tax credits, universal credit or income support should be accompanied by a bank statement showing a DWP payment within the last three months while council tax reduction or housing benefit letters should be accompanied by a rent statement dated within the last three months. If a rent statement is not available we will accept an award letter. Those in receipt of pension credit will only need to show an award letter once a year.

Order repeat prescriptions online 

You can now order a prescription online and collect it from our Victoria animal hospital.

Support us

By providing a donation through our Amazon Wish List, you can provide vital supplies that will go towards caring for the pets we care for or give a pet a much-needed treat.

Shop our Amazon Wish List

Watch 24 hours in animal A&E

The Blue Cross animal hospital in Victoria is thought to be the oldest facility of its kind in the world, and has been on the frontline of veterinary medicine since it opened in 1906.  

Here’s what a typical day holds for our flagship central London hospital.

Contact details

Address: Sheppard House, Victoria, London, SW1V 1QQ, United Kingdom
Telephone: 0300 777 1890

Opening hours (please call before visiting)

Sunday: Closed
Monday: 9:00-17:00
Tuesday: 9:00-17:00
Wednesday: 9:00-17:00
Thursday: 9:00-17:00
Friday: 9:00-17:00
Saturday: Closed